Most comprehensive
Complete Guest Journey Evaluation
Connect what happens before a reservation with what happens during the stay. This comprehensive evaluation brings together digital booking, reservation inquiries, and an overnight guest assessment in one report for management.
Baseline scope
What is evaluated
- The Digital Booking Evaluation baseline
- The Reservations and Inquiry Evaluation baseline
- The Guest Experience Evaluation baseline, including the two-night stay
- One coordinated scope, observation window, report and management debrief
- Guest-accessible property observations made during the normal stay
Deliverables
What you receive
- Executive summary
- Findings across the full guest journey
- Evidence and category-level assessment statuses
- Immediate priorities and a broader action plan
- A 30-minute remote management debrief
What is combined
Three evaluations, one report.
The baseline of each evaluation below is included and coordinated into a single scope, observation window, report and debrief. Commissioned separately, their starting fees total $2,350.
The separate announced Property Experience Assessment, including arranged access to additional rooms or staff-led areas, is not automatically included. It can be added to the scope and quoted with it.
Useful when
A good fit
An owner or general manager who wants one coordinated view of the booking-to-return journey.
- You want one view of the whole journey in a single report
- You suspect the stay does not match what the website promises
- You are setting priorities for the year and want evidence behind them
Scope limit
The separate announced Property Experience Assessment, including arranged access to additional rooms or staff-led areas, is not automatically included.
Timing
Reports are delivered within five business days after the agreed assessment window closes. Specific dates are confirmed in the engagement scope.
Fees and expenses
The fee shown is the starting professional fee for the baseline scope. Additional properties, scenarios, outlets or observations are quoted before work starts. Accommodation, transportation, meals required for agreed interactions, and other approved evaluation costs are separate from the professional fee. Booking and reimbursement are arranged with the authorizing contact, so the stay remains an ordinary guest stay.
How the assessment works
Scope to action in five steps.
We run the digital review and the inquiry scenarios first, then stay for two nights, so the report can compare what was promised with what was delivered.
- ScopeAgree what, when and the budget.
- EvaluateWe book, call, visit or stay.
- DocumentEvidence for every finding.
- PrioritizeWhat to fix first.
- Debrief30 minutes with management.
Will staff know an evaluation is taking place?
For discreet guest evaluations, an authorized owner or manager agrees the scope and timing window while normal guest interactions remain unannounced to frontline staff. Property Experience Assessments are arranged visits. The appropriate approach is confirmed before the engagement.
What does the fee include?
The professional fee covers the agreed evaluation, report, and management debrief. Accommodation, travel, and other approved evaluation expenses are additional. The total scope and budget are confirmed before scheduling.
When will I receive the report?
The report is delivered within five business days after the agreed assessment window closes. Overnight evaluations can include a short post-stay observation period so follow-up communications can be reviewed.
Related evaluations
Often considered alongside.
Professional fees shown in USD. Accommodation, travel, and other approved evaluation expenses are additional. The scope and total budget are confirmed before scheduling.
Request the Complete Guest Journey Evaluation.
Share your property and preferred timing. We follow up by email to confirm the scope, availability and fees.