Remote
Digital Booking Evaluation
Understand how clearly your website and booking process help guests choose a room and complete a reservation. This evaluation identifies usability issues, missing information, and points of uncertainty across the digital booking journey.
Baseline scope
What is evaluated
- One property website and its connected booking path
- Mobile and desktop review
- Up to two agreed booking scenarios, such as two room types or guest needs
- Room and rate presentation, amenities, policies, trust signals and booking handoffs
- An information-consistency check against one agreed third-party listing
- Public-facing review by default. Analytics review can be scoped separately when suitable access and data are available
Deliverables
What you receive
- Documented findings, with screenshots where useful
- An annotated review of the booking journey
- Prioritized recommendations
- A 30-minute remote management debrief
Useful when
A good fit
A property seeking clearer direct-booking journeys, or evaluating a new website or booking engine.
- You want guests to book direct without having to call first
- You have launched, or are choosing, a new website or booking engine
- Rooms, rates or policies are hard to compare on a phone
Scope limit
The baseline does not include a redesign, implementation, an exhaustive accessibility audit, or statistically validated conversion findings.
Timing
Reports are delivered within five business days after the agreed assessment window closes. Specific dates are confirmed in the engagement scope.
Fees and expenses
The fee shown is the starting professional fee for the baseline scope. Additional properties, scenarios, outlets or observations are quoted before work starts. This evaluation is completed remotely. Any approved evaluation cost outside the professional fee is agreed before work starts.
How the assessment works
Scope to action in five steps.
We work through the agreed booking scenarios on mobile and desktop as a guest would, and record each step.
- ScopeAgree what, when and the budget.
- EvaluateWe book, call, visit or stay.
- DocumentEvidence for every finding.
- PrioritizeWhat to fix first.
- Debrief30 minutes with management.
Do you need access to our systems?
Many digital checks can be completed through public guest-facing paths. Relevant analytics or internal materials can be reviewed when included in the scope and provided by the property. Access requirements are agreed in advance.
Can you help implement recommendations?
Website and guest communication improvements are available as separately scoped work through Codified, which designs and builds websites and booking journeys. The evaluation and report stand on their own, and your team can use the recommendations with its existing providers.
When will I receive the report?
The report is delivered within five business days after the agreed assessment window closes. Overnight evaluations can include a short post-stay observation period so follow-up communications can be reviewed.
Related evaluations
Often considered alongside.
Professional fees shown in USD. Accommodation, travel, and other approved evaluation expenses are additional. The scope and total budget are confirmed before scheduling.
Request the Digital Booking Evaluation.
Share your property and preferred timing. We follow up by email to confirm the scope, availability and fees.