Remote
Reservations and Inquiry Evaluation
Evaluate how your property responds when a prospective guest asks for help. Agreed phone and email scenarios assess response quality, information accuracy, useful recommendations, and follow-through.
Baseline scope
What is evaluated
- One property
- Three agreed inquiry scenarios across phone and email
- Scenarios spread across an agreed observation window
- Responsiveness, completeness, clarity, helpfulness, next steps, and relevant upgrade or package suggestions
- Ordinary guest requests that fit your property’s actual audience
Deliverables
What you receive
- A scenario-by-scenario interaction log
- Findings supported by correspondence and timing notes
- Recommended improvements to responses, templates and handoffs
- A 30-minute remote management debrief
Useful when
A good fit
A property receiving inquiries that do not consistently turn into clear reservation opportunities.
- Inquiries arrive but too few become reservations
- Different team members answer the same question differently
- You want to know what a caller hears when you are not in the room
Scope limit
Recorded calls are not part of the baseline. Group-event sales, rate strategy, staff training and revenue-management consulting are separate specialist areas.
Timing
Reports are delivered within five business days after the agreed assessment window closes. Specific dates are confirmed in the engagement scope.
Fees and expenses
The fee shown is the starting professional fee for the baseline scope. Additional properties, scenarios, outlets or observations are quoted before work starts. This evaluation is completed remotely. Any approved evaluation cost outside the professional fee is agreed before work starts.
How the assessment works
Scope to action in five steps.
We place the agreed phone and email inquiries as ordinary prospective guests across the observation window, and log each response.
- ScopeAgree what, when and the budget.
- EvaluateWe book, call, visit or stay.
- DocumentEvidence for every finding.
- PrioritizeWhat to fix first.
- Debrief30 minutes with management.
Will staff know an evaluation is taking place?
For discreet guest evaluations, an authorized owner or manager agrees the scope and timing window while normal guest interactions remain unannounced to frontline staff. Property Experience Assessments are arranged visits. The appropriate approach is confirmed before the engagement.
When will I receive the report?
The report is delivered within five business days after the agreed assessment window closes. Overnight evaluations can include a short post-stay observation period so follow-up communications can be reviewed.
Can you help implement recommendations?
Website and guest communication improvements are available as separately scoped work through Codified, which designs and builds websites and booking journeys. The evaluation and report stand on their own, and your team can use the recommendations with its existing providers.
Related evaluations
Often considered alongside.
Professional fees shown in USD. Accommodation, travel, and other approved evaluation expenses are additional. The scope and total budget are confirmed before scheduling.
Request the Reservations and Inquiry Evaluation.
Share your property and preferred timing. We follow up by email to confirm the scope, availability and fees.