Salesforce Field Service is the right tool for larger organizations already on Salesforce that need maintenance plans, crews, skills, territories and global optimization, and have admins to configure it. It costs $175 per dispatcher and $175 per technician a month, billed annually.
Crewtide fits 5 to 100 technician teams that want the recurring week planned well without a CRM project: $49 per technician a month billed annually, office users free.
At a glance
| What matters for recurring routes | Salesforce Field Service | Crewtide |
|---|---|---|
| Built for | Mid-size and large organizations, often already on Salesforce CRM or Service Cloud | Recurring commercial service teams of about 5 to 100 technicians who plan the same customers every week |
| Published price | Dispatcher $175, Technician $175, Field Service Plus $230 per user a month, billed annually | Core $49 per technician a month billed annually, or $59 month to month. Pro $79 or $95, coming soon |
| What you pay for | Per user: dispatchers and technicians both need licences | Technicians on a route that month. Office users are free and unlimited. Minimum 3 technicians |
| Free trial | UnclearNot covered here; ask Salesforce | Yes14 days, no credit card |
| Recurring visits generated from one customer list | YesMaintenance plans generate work orders in batches, manually or automatically | YesCustomer rules hold each visit cycle and usual days, and every week is generated from them |
| Plans a whole week across every technician | YesGlobal optimization across a date range per territory, typically overnight | YesBuilding the week places every due visit on a route, with route optimization on every plan |
| Service windows per customer | YesArrival windows, earliest start and due dates, operating hours | YesService windows and no-go times for each customer |
| Crew size per visit | YesCrews are service resources of type Crew | YesTime on site set per crew size |
| Shows what a move pushes back or bumps before you commit | PartlyDispatcher console Gantt; knock-on preview not documented | YesFind a spot ranks every option and shows what it pushes back or bumps |
| Change log with a reason for every edit | UnclearNot found in the Field Service docs we checked | YesEvery edit is logged with a reason, and undo works step by step |
| List of customers to tell when a visit moves | UnclearNot found | YesTo notify list with the old time, the new time and the reason |
| Sends customer texts and emails | PartlyEn-route notifications through Appointment Assistant, a $25 per user add-on | Coming soonTexts and emails from the To notify list come with Pro |
| Technician mobile app | YesOffline-first mobile app with the Technician licence | Coming soonRoute sheets to print or export today; the phone app comes with Pro |
| Invoicing, quotes and payments | YesThe full Salesforce CRM and Service Cloud | NoNot the goal: keep your current system for invoicing and customer records |
| Getting your data in | YesReport exports to CSV, Data Export Service, Data Loader | YesImport customers from a spreadsheet; QuickBooks and Jobber sync are coming with Pro |
Pricing compared
| Setup | How it adds up | Per month |
|---|---|---|
| Salesforce Field Service | 10 Technician × $175 + 2 Dispatcher × $175 | $2,100 |
| Salesforce Field Service Plus | 12 users × $230 | $2,760 |
| Crewtide Core | 10 technicians × $49; office users free | $490 |
You also need at least one Service Cloud licence, add-ons such as Appointment Assistant ($25 per user a month) cost extra, and implementation time and fees aren’t published. Salesforce gives you the CRM and service desk as well; Crewtide does only the weekly plan.
Where Salesforce Field Service is stronger
- Configurability. Scheduling policies built from work rules and weighted objectives, global and in-day optimization, territories and skills.
- Preventive maintenance at scale. Maintenance plans with calendar, usage or criteria-based rules, maintenance windows and auto-generated work orders.
- One platform with your CRM. Sales, service cases and field work on the same customer record.
- Enterprise mobile. An offline-first app for technicians.
Where Crewtide fits better
- A fraction of the price. About $490 a month for ten technicians instead of about $2,100, and schedulers don’t need licences.
- No configuration project. Import a customer list and build a week. Salesforce setup involves the managed package, permission sets, territories, operating hours and scheduling policies.
- Planning a dispatcher can read. Find a spot and plain-language checks show what a move does before you make it, and the To notify list shows who to tell.
Switching or adding Crewtide
Export accounts or maintenance plans from a Salesforce report (Export › Details Only › CSV), add usual days, windows and time on site, and import into Crewtide. Teams that stay on Salesforce for CRM can plan routes in Crewtide and update work orders from the change list.
Questions
How much does Salesforce Field Service cost?
The Dispatcher and Technician licences are $175 per user a month each and Field Service Plus is $230, all billed annually. Agentforce 1 Field Service is $650. Add-ons like Appointment Assistant cost extra.
Does Salesforce Field Service optimize routes?
Yes. Global optimization plans one or more territories across a range of days, typically overnight, and in-day optimization adjusts the current day.
Is there a cheaper alternative to Salesforce Field Service for small teams?
For recurring commercial routes, Crewtide costs $49 per technician a month billed annually with office users free. It doesn’t include a CRM.
Can Crewtide work alongside Salesforce?
Yes. Export accounts or maintenance plans to CSV, plan the week in Crewtide and update work orders in Salesforce from the change list.
Sources
Checked October 25, 2026. Plans and prices change; the vendor’s own page is the final word.